These terms govern sales made by Arthur Bing to consumers, at a distance, through the site arthurbing.com and the Vocalist Lab platform (app.vocalistlab.com). Three very different families of services live side by side here — the Pro subscription, individual video courses and vocal coaching — and their rules on withdrawal, VAT and cancellation are nothing alike. The articles below therefore deal with them separately. Read first the ones that concern the offer you are buying. The price that binds you is the one shown on the offer page on the day of your order.
These terms of sale set out the rights and obligations of Arthur Bing and of the student in the context of distance selling:
They apply to the exclusion of any other terms. Placing an order implies their full and unreserved acceptance, evidenced by a tick box before payment.
They are addressed to consumers within the meaning of the French Consumer Code, that is, to natural persons acting for purposes outside their professional activity.
The version of the terms applicable to your order is the one in force on the date of that order. It is archived and sent to you with your order confirmation.
Coaching sessions are given by Arthur Bing or by a coach he has selected and whose competence he guarantees. The coach who will run your session is stated to you at the time of booking. Whoever the coach is, Arthur Bing EI remains your sole contracting party: he is answerable for the proper performance of the service and issues your invoices.
3.1 — PRO SUBSCRIPTION (Vocalist Lab platform)
The Pro subscription unlocks access to the paid video courses in the catalogue and to the vocalises, for the duration of the subscription. Two plans:
These prices are the “founder” launch offer. The standard list price is €29.99 per month and €299.99 per year.
Scope of the “founder rate” commitment: for as long as your subscription continues without interruption, the price you subscribed at remains yours, even if the list price goes up. This commitment concerns the PRICE, not the scope: it guarantees you access to the online courses, to the vocalises and to the platform's core features.
It ceases to apply in the following cases:
The founder offer is reserved for the first one hundred subscriptions. Beyond that, the list prices apply.
Changes to content and features: the platform is a living service. Arthur Bing may add, alter, update or withdraw courses, programs, vocalises and features, in particular in order to refresh, improve or replace them. The withdrawal of a significant feature is notified to you by e-mail; you may then cancel your subscription, which ends at the end of the current cycle, with no refund of the cycle already started.
The AI Coach is offered in BETA. Accordingly:
The AI Coach does not fall within the scope covered by the “founder” price commitment.
3.2 — INDIVIDUAL VIDEO COURSES
Some courses can be bought separately, for permanent access, independent of any subscription.
The courses available for separate purchase, and their prices, are those shown on each course page at the time of your order. Some content is available only as part of the Pro subscription and is not offered for separate purchase; other content is available free of charge. The access arrangement is stated on the course page.
A course bought individually remains yours, including if you later cancel your Pro subscription.
3.3 — VOCAL COACHING
Coaching sessions take place by video call and last 60 minutes. They work on credits: a purchase credits you with a number of sessions, which you then book freely in the calendar, under the conditions of article 11.
Single session:
Monthly plans (renewed every month, sessions credited at each paid renewal):
Bundles (one-off payment, credits with a limited validity period — see article 10):
Arthur Bing may grant an individual rate to a student; that rate then prevails over the list price.
3.4 — AVAILABILITY
An offer may be marked as temporarily unavailable, in particular when the coaching calendar is full. You may then join a waiting list: joining it is neither an order, nor a booking, nor an undertaking as to future availability.
All prices are stated in euros and correspond to the amount you pay, with no additional charge.
Pro subscription and individual video courses: these services are subject to VAT. The prices shown are inclusive of all taxes, including VAT at the rate in force.
Vocal coaching: these services are exempt from VAT under article 261, 4, 4°, b of the French General Tax Code, which exempts courses and lessons in artistic education given by a natural person paid directly by his students. The price shown is the price to pay. The basis for the exemption is restated on coaching invoices.
Arthur Bing EI is registered for value added tax under number FR02822069209.
Prices may be changed at any time. The applicable price is the one shown on the day of your order. For current subscriptions, any price change is notified to you by e-mail at least one month before it takes effect; you may then cancel free of charge before that date, under the terms of article 8.
Some of the prices shown to you may be personalised: the founder rate, reserved for the first subscriptions, and, for coaching, any individual rate granted to your account. The price shown before you confirm your order is the one applied to you.
An order proceeds as follows:
The sale is final only once payment is confirmed. A confirmation is then sent to you by e-mail on a durable medium: it restates the details of your order and these terms.
In accordance with article L213-1 of the French Consumer Code, contracts of €120 or more are archived for ten years and you may access them on request at contact@arthurbing.fr.
Online payment is made by bank card only, through our provider Stripe. No card data passes through our servers or is stored by us: it is entered directly on Stripe's secure page.
No other means of payment is available online (no bank transfer, no SEPA direct debit, no PayPal). Payment by bank transfer remains possible by private arrangement, directly with Arthur Bing, outside the platform; sessions are then credited to your account manually.
Promotional codes are accepted at the time of payment.
You can reach your Stripe billing portal from your account at any time, to update your card and to view and download your invoices.
Access to the content requires the creation of an account, which is personal and strictly individual. You are responsible for keeping your credentials confidential and for any use made from your account.
Access to a course is open to you:
Access is immediate once payment is confirmed.
Access may also be granted to you manually by Arthur Bing, in particular where a purchase was made earlier on another platform.
The content is available online, by streaming, from a recent web browser connected to the internet. It cannot be downloaded. A connection sufficient for video playback is required; coaching sessions additionally require a camera, a microphone and access to the Zoom video call service.
System requirements: a recent browser (Chrome, Safari, Firefox or Edge, in one of its last two major versions), or iOS 16 and above, or Android 10 and above. A connection of at least 5 Mbit/s is recommended for 1080p playback, 2 Mbit/s for a lower definition. Coaching sessions require a camera, a microphone and access to the Zoom video call service. The platform is used from a browser: no installation is necessary.
TERM AND RENEWAL
The Pro Monthly subscription is entered into for one month and renews automatically every month. The Pro Annual subscription is entered into for one year and renews automatically every year. No minimum term is imposed.
For the annual subscription, in accordance with article L215-1 of the French Consumer Code, you are informed by a dedicated e-mail, at the earliest three months and at the latest one month before the deadline for declining renewal, that you may choose not to renew your subscription. That e-mail states the deadline in a clearly visible box.
For the annual subscription, this information is sent to you between three months and one month before the deadline for declining renewal, in accordance with article L215-1 of the French Consumer Code.
CANCELLATION
You may cancel your subscription at any time, free of charge, from your account, using the “Cancel your contract” feature, which is directly and easily accessible. There you enter your details and your contract reference, a summary is shown to you, and you confirm your request. An acknowledgement of receipt is sent to you, then a confirmation on a durable medium stating the date on which your contract ends and the effects of cancellation.
Effects of cancellation:
You cancel from your account, in the Subscription section of your settings, in a few clicks and without having to give a reason. A summary is shown to you before you confirm, then an acknowledgement of receipt is sent to you by e-mail, stating the date on which your access ends.
CHANGING PLAN
You may move from one plan to another. The change takes effect at your next renewal date, with no intermediate invoice and no pro rata calculation. Until that date, your current plan continues to apply.
If you have a founder rate, changing the billing period (monthly to annual or the other way round) is not automated, so that the current price is not applied to you without your knowledge. Write to contact@arthurbing.fr: this change may cause you to lose your preferential rate, and you will be told before anything is changed.
ONE SUBSCRIPTION OF EACH KIND
You may hold only one Pro subscription and only one monthly coaching plan at a time. The two may, however, coexist. If a second subscription of the same kind were taken out by mistake, it would be cancelled; any cycle already paid for would remain yours.
Monthly coaching plans are entered into for one month and renew automatically, with no minimum term.
At each paid renewal, the number of sessions corresponding to your plan is credited to your account.
The rules on cancellation and on changing plan are the same as those in article 8: effect at the end of the period paid for, no pro rata refund, reversible until the renewal date, change of plan effective at the following renewal.
An important point: sessions already credited are not lost when you cancel. They stay available on your account with no time limit and you may go on booking them after your plan ends.
The 5-session and 10-session bundles are entered into for a fixed term: they are subject to NO tacit renewal. Buying one is a one-off payment.
Every coaching purchase credits you with a number of sessions. Your balance can be viewed at any time in your account.
Validity period:
Once that period has expired, unused sessions from a bundle are permanently lost and give rise to no refund and no extension. This is the counterpart of the price advantage granted on bundles compared with the single session.
A reminder is sent to you by e-mail before your credits expire, so that you can use them in time.
If your account is deleted, unused session credits are permanently lost. If you would like a refund for them, ask for it by e-mail BEFORE deleting your account.
BOOKING
You book your sessions directly in the online calendar, from your credit balance, or by choosing a slot at the time of purchase.
If you choose a slot at the time of purchase and that slot is no longer available when your payment is confirmed, your credit is kept and an e-mail invites you to choose another slot. No money is lost.
CANCELLATION BY THE STUDENT
This notice period makes it possible to offer the freed slot to another student. If something serious and unforeseeable happens (illness, emergency), write to contact@arthurbing.fr: a solution may be found as a gesture of goodwill.
Cancellation by your coach: if a session cannot go ahead (illness, serious impediment, technical incident), a new date is offered to you as soon as possible. If no date can be agreed, the corresponding credit is returned to you; failing a satisfactory solution, you are offered a refund of it. No further compensation is due.
Failure to attend without notice: if you do not attend a booked session without having cancelled it, the session is due in full and the corresponding credit is used up.
HOW SESSIONS RUN
Sessions take place by video call over Zoom. The link is sent to you and your session is added to the calendar.
The session is recorded only if you expressly consent to it, by ticking the box provided at the time of booking. Without that tick, the session runs normally and is not recorded: your refusal has no effect on the service. Where you do consent, the replay is kept for 12 months and is visible only to you and to your coach. See the privacy policy.
PRINCIPLE
You have fourteen days to withdraw, without having to give a reason or bear any cost (article L221-18 of the French Consumer Code). For services and digital content, that period runs from the conclusion of the contract.
HOW TO EXERCISE YOUR RIGHT
You may withdraw:
This feature is distinct from the subscription cancellation feature in article 8: the first undoes the contract within fourteen days, the second brings a current subscription to an end for the future.
A. PRO SUBSCRIPTION AND INDIVIDUAL VIDEO COURSES
Where you ask for immediate access to the content, you are asked, before payment, to tick two separate boxes:
Your agreement is then restated in the confirmation e-mail sent to you on a durable medium. Once these three conditions are met, your right of withdrawal is lost as soon as performance begins, in accordance with article L221-28, 13° of the French Consumer Code.
Commercial “satisfied or refunded” guarantee on the Pro subscription: independently of the right of withdrawal and of the waiver above, you may ask for a full refund of your first Pro subscription payment within fourteen days of subscribing, by writing to contact@arthurbing.fr. Your access ends on the date of the refund. This commercial guarantee applies once per person and covers neither courses bought individually nor coaching services.
B. COACHING
The rules differ, because these are services. Your right of withdrawal disappears only if the service has been FULLY performed within the fourteen-day period, with your prior express agreement and your acknowledgement that you lose your right (article L221-28, 1°).
If you withdraw from a bundle or a plan after asking for an immediate start, you owe us the amount corresponding to the sessions actually held, calculated in proportion to the total agreed price (article L221-25). Example: on a 10-session bundle at €900, if 2 sessions have taken place, €720 is refunded to you.
If your express request for an early start was not obtained, or if the information on withdrawal was not properly given to you, you owe nothing: the refund is full, even for sessions already held.
REFUND
Where withdrawal is validly exercised, you are refunded all sums paid — subject, for coaching, to the proportionate amount above — at the latest fourteen days after we are informed of your decision, by the same means of payment as the one used for the order, free of charge.
Outside the right of withdrawal:
For coaching, in the event of a refund, Arthur Bing reserves the right to remove the corresponding sessions from your credit balance, up to the amounts refunded.
The Pro subscription, the video courses and the vocalises are digital content and services. As such, you have the benefit of the legal guarantee of conformity provided for in articles L224-25-12 to L224-25-26 of the French Consumer Code:
In the event of a lack of conformity, you may require the content or the service to be brought into conformity, free of charge and without major inconvenience to you. Failing that, you may obtain a price reduction or the termination of the contract, under the conditions provided by law. Any period of unavailability linked to bringing the service into conformity suspends the remaining guarantee period.
You also have the benefit of the legal guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
These guarantees apply independently of any commercial guarantee and are free of charge.
For coaching services, Arthur Bing is under an obligation of means: he undertakes to apply the care and skill expected of a professional, without guaranteeing any particular vocal result, which depends in particular on your own practice.
The video courses, vocalises, exercises, materials and any other content on the platform are protected by copyright and remain the exclusive property of Arthur Bing or of his rights holders.
Your purchase or your subscription grants you a right of access and use that is strictly personal, non-exclusive, non-transferable and limited to the term provided for in the contract, for your training purposes only.
The following are prohibited:
The replays of your coaching sessions are personal to you: they are made available for your own work and must not be circulated.
In the event of a serious or repeated breach, Arthur Bing may suspend or terminate your access, after informing you of it, without prejudice to any remedy.
You undertake to:
Creating an account is reserved for people aged at least fifteen. Below that age, registration and purchase require the agreement of a holder of parental authority, who accepts these terms on behalf of the minor and takes on payment.
Arthur Bing endeavours to keep the platform accessible 24 hours a day, 7 days a week, without being able to guarantee uninterrupted availability. Access may be suspended for maintenance, development or security work, or because of a technical provider or of your own equipment or connection.
Scheduled interruptions are announced to you where possible. Significant and prolonged unavailability gives you the rights provided for by the legal guarantee of conformity (article 14).
Arthur Bing is responsible for the proper performance of the contract, under the conditions of article L221-15 of the French Consumer Code. His liability cannot, however, be engaged in the event of force majeure, of the act of a third party or of fault on your part, nor for the consequences of any use of the content that does not follow the instructions given.
The content offered is a matter of vocal teaching. It is not a diagnosis, a treatment or medical advice, and it does not replace a consultation. If you experience pain, persistent discomfort or a voice disorder, stop practising and consult a healthcare professional.
The data you entrust to us is processed in accordance with the General Data Protection Regulation and with the French Data Protection Act.
The detail — data collected, purposes, legal bases, providers, retention periods, your rights — is set out in the privacy policy, reachable from the footer.
What to remember here: concluding and performing your contract involves using technical providers acting as processors (hosting, database, payment, video delivery, video calls, calendar, e-mail sending), some of which may process data outside the European Union, under appropriate safeguards. Your coaching sessions are recorded only with your consent, which you may withdraw at any time.
You can exercise your rights at contact@arthurbing.fr.
COMPLAINT FIRST
If you run into difficulty, write first to contact@arthurbing.fr describing your request. It is the fastest way to find a solution, and this step is a mandatory precondition to mediation.
CONSUMER MEDIATION
In accordance with articles L612-1 and L616-1 of the French Consumer Code, if your complaint has not succeeded within two months, you may refer the matter free of charge to a consumer ombudsman:
Mediation is free of charge for you and is not compulsory: you remain free to go to court.
These terms are governed by French law.
If you are habitually resident in another Member State of the European Union, that choice cannot deprive you of the protection given to you by the mandatory provisions of the law of your country of habitual residence (article 6 of the Rome I Regulation).
In the event of a dispute, you may bring proceedings, at your choice, before the court of the place where you lived at the time the contract was concluded or at the time the harmful event occurred, or before one of the courts having territorial jurisdiction under the French Code of Civil Procedure.
No clause of this contract has the purpose or the effect of imposing a particular court on you.
Arthur Bing may amend these terms, in particular to take account of legal or technical developments or of changes to the offers.
The terms applicable to your order are those accepted on the day of that order. For contracts performed over time (Pro subscription, monthly plan), any substantial change is notified to you by e-mail at least one month before it comes into force; you may then cancel free of charge before that date.
Last updated: 30 July 2026.
(Please complete and return this form only if you wish to withdraw from the contract. This form does not replace the online withdrawal feature, which remains the simplest route.)
To Arthur Bing EI, 58 rue de Monceau, 75008 Paris, France, contact@arthurbing.fr:
I hereby give notice that I withdraw from the contract for the supply of the service / the digital content below (delete as appropriate):
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract without giving any reason within fourteen days, from the day the contract is concluded.
To exercise this right, you must notify us of your decision to withdraw by an unambiguous statement, using the “Withdraw from your contract here” feature available online, the model form set out in annex 1, or an e-mail sent to contact@arthurbing.fr. To meet the deadline, it is enough that you send your decision before the fourteen-day period expires.
EFFECTS OF WITHDRAWAL
If you withdraw, we will refund all payments received from you, without undue delay and at the latest fourteen days from the day on which we are informed of your decision. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. This refund will cost you nothing.
If you asked for the supply of services to begin during the withdrawal period, you will have to pay us an amount in proportion to what has been supplied to you up to the point at which you informed us of your withdrawal, compared with the full coverage of the contract.
LOSS OF THE RIGHT OF WITHDRAWAL
You lose your right of withdrawal:
Since a session bundle or a monthly plan is not fully performed within fourteen days, your right of withdrawal remains in that case.
This translation is provided for information only: only the French version is legally binding.